CategoryUser Experience

July 8, 2024 — Visualize the user experience with user journey maps. Here are some helpful templates, real-world applications, and insights on the importance of mapping both successful and unsuccessful touchpoints. Part of Smart Interface Design Patterns by yours truly. Read more…

June 26, 2024 — Gaining buy-in for accessibility can be challenging due to common myths and misunderstandings. For many, accessibility remains a big mystery. Here are some practical techniques for winning stakeholder support. Part of Smart Interface Design Patterns by yours truly. Read more…

June 24, 2024 — The biggest mistake you can make in UX design is to launch a website or app and then walk away. Monitoring and improving after launch will benefit users and your metrics. Nothing will bring bigger gains. Read more…

June 19, 2024 — Job openings typically cast a very restrictive frame for candidates, with long lists of expectations and requirements. But what if this narrow focus can overlook the value of “V”-shaped designers who excel by crossing boundaries, connecting dots, and innovating beyond rigid boxes? Read more…

June 13, 2024 — The 2-page login pattern is becoming pervasive. Here are the reasons behind this design choice and alternative solutions to create a more efficient and user-friendly authentication experience. Read more…

May 29, 2024 — Imagine finally resolving never-ending discussions about UI decisions for good. Here are some practical examples of decision trees for UI components and how to use them effectively. An upcoming part of Smart Interface Design Patterns. Read more…

May 14, 2024 — How do we conduct UX research when there is no or only limited access to users? Here are some workarounds to run UX research or make a strong case for it. An upcoming part of Smart Interface Design Patterns. Read more…

May 7, 2024 — How do we conduct UX research when there is no or only limited access to users? Here are some workarounds to run UX research or make a strong case for it. An upcoming part of Smart Interface Design Patterns. Read more…

April 5, 2024 — What can we do to make a mobile app better? What subsidiary features are worth providing for our users? I have some ideas. You might, too. So, let’s compare our notes. Without any prescriptions attached, here are seven features I believe can palpably improve a user’s experience with a mobile app. Read more…

March 21, 2024 — Whether digital or physical, designing a customer touchpoint requires an understanding of the essential relationship between the brand and the user experience, which is also known as the brand experience. This article is a simple guide to building long-lasting customer relationships based on the seven rules of Rikyu in the Japanese tea ceremony for a creative and memorable twist. Read more…